Check out my qualifications and skills!🧍
Michael Keates

Background
I'm a dedicated, hardworking individual with a robust background in all things related to computing, technology and Artificial Intelligence, specializing in translating complex technical concepts into solutions that drive real business value. I bring hands-on experience working with AI to build smarter, more efficient processes. Diligent, enthusiastic, and a team player, I combine a passion for continuous learning with strong attention to detail and excellent verbal and written communication skills. I'm reliable, always seeking new challenges, and committed to bridging the gap between technical teams and business stakeholders to deliver effective, efficient solutions.
Contact
Experience
Sapiens
Business Analyst
Junior Business Analyst
- Supporting FNB & PPS NZ Projects in configuration and analysis
- Developed Claude Agents to analyze formula logs, quick and bulk creation of clients/companies into the database for testing and to output a spreadsheet detailing comparisons of differences in multiple databases cutting the time of hours into minutes
Graduate Business Analyst
- Played a role in the successful go-live of the PPS Mutual New Zealand project, configuring product, supporting digital team & implementing the baseline for complex Premium Calculations using SQL.
- Created advanced spreadsheets for calculating premiums, tax reinsurance, commissions among others.
- Awarded a Certificate of Recognition for supporting new joiners and consistently delivering high-quality deliverables under tight deadlines.
Database Assistant
City Hospice | Contract
- Successfully completed a 6-month contract, demonstrating strong performance and dedication, leading to an extension to 8 months.
- Analysing data to derive insights and support decision-making processes.
- Contributed significantly to thorough analysis and meticulous data cleansing, leading to the successful implementation of a new system.
Remote Creative Strategist & Design Consultant
Heavy Lift Logistics East Africa Limited | Freelance
- Designed and produced company logo, capturing brand identity and values.
- Created compelling and engaging presentations for clients, effectively conveying complex ideas and proposals.
- Produced comprehensive and efficient transport plans, optimizing logistics and ensuring smooth operations.
Education

BSc (Hons) Applied Computing - First Class Honours
University of South Wales
- Designed and developed a Full Stack solution using Next.JS & Typescript, delivering an educational web service and seamless access to an operating system via web browsers, with a specialized emphasis on mobile and tablet compatibility.
- Proficient in interpreting and analysing complex data to create informative and visually appearing maps using GIS Technologies including cleaning and preparation of a 'Airports of the World' dataset linked using Wikipedia API to show picture and details of the airport.

Higher National Diploma (HND) Computing - Distinction
University of South Wales
- Designed and developed a Crime Alert App for Android/iOS using Xamarin, providing real-time crime data visualization on a map.

Business & Technology Education Council (BTEC) Computing - Distinction
Coleg Gwent
Certifications
Certificate of Completion: Al Fluency Framework & Foundations
Anthropic
Issued Jun 2026
Credential ID 9w3tphdeune8
Show credentialCertificate of Completion: Claude 101
Anthropic
Issued Jun 2026
Credential ID ktf7c3ds9wkd
Show credential
Emergency First Aid At Work
First Aid Cymru
Issued Jul 2025 Expires Jul 2028