Check out my qualifications and skills!🧍
Michael Keates

Background
I am a dedicated, hardworking individual with a robust background in all things related to computing and technology. Diligent, enthusiastic, and a team player, I possess a passion for learning and developing new skills, a strong attention to detail, and excellent verbal and written communication abilities. I am reliable and constantly seeking new challenges to broaden my knowledge and experience, while also enhancing my capacity to develop efficient and effective solutions for diverse requirements.
Contact
Experience
Sapiens
APR 2024 - PRESENT
Junior Business Analyst
Full-Time | Hybrid
SEP 2025 - PRESENT
- Supporting FNB & PPS NZ Projects in configuration and analysis
- Created skills using Claude
Graduate Business Analyst
Full-Time | Hybrid
APR 2024 - AUG 2025
- Played a role in the successful go-live of the PPS Mutual New Zealand project, configuring product, supporting digital team & implementing the baseline for complex Premium Calculations using SQL.
- Created advanced spreadsheets for calculating premiums, tax reinsurance, commissions among others.
- Awarded a Certificate of Recognition for supporting new joiners and consistently delivering high-quality deliverables under tight deadlines.
Database Assistant
City Hospice | Contract
AUG 2023 - MAR 2024
- Successfully completed a 6-month contract, demonstrating strong performance and dedication, leading to an extension to 8 months.
- Analysing data to derive insights and support decision-making processes.
- Contributed significantly to thorough analysis and meticulous data cleansing, leading to the successful implementation of a new system.
Remote Creative Strategist & Design Consultant
Heavy Lift Logistics East Africa Limited | Freelance
Jun 2018 - Mar 2020
- Designed and produced company logo, capturing brand identity and values.
- Created compelling and engaging presentations for clients, effectively conveying complex ideas and proposals.
- Produced comprehensive and efficient transport plans, optimizing logistics and ensuring smooth operations.
Education

BSc (Hons) Applied Computing - First Class Honours
University of South Wales
Sep 2022 - May 2023
- Designed and developed a Full Stack solution using Next.JS & Typescript, delivering an educational web service and seamless access to an operating system via web browsers, with a specialized emphasis on mobile and tablet compatibility.
- Proficient in interpreting and analysing complex data to create informative and visually appearing maps using GIS Technologies including cleaning and preparation of a 'Airports of the World' dataset linked using Wikipedia API to show picture and details of the airport.

Higher National Diploma (HND) Computing - Distinction
University of South Wales
Sep 2020 - May 2022
- Designed and developed a Crime Alert App for Android/iOS using Xamarin, providing real-time crime data visualization on a map.

Business & Technology Education Council (BTEC) Computing - Distinction
Coleg Gwent
Sep 2019 - May 2020
Certifications
Certificate of Completion: Al Fluency Framework & Foundations
Anthropic
Issued Jun 2026
Credential ID 9w3tphdeune8
Show credentialCertificate of Completion: Claude 101
Anthropic
Issued Jun 2026
Credential ID ktf7c3ds9wkd
Show credential
Emergency First Aid At Work
First Aid Cymru
Issued Jul 2025 Expires Jul 2028